Merchant Help – CrewRenew

Welcome to CrewRenew — thank you for being part of a platform built to support the wellbeing of seafarers and yacht crew worldwide. This page explains how CrewRenew works and how to get the most value from your merchant account.

How CrewRenew Works

CrewRenew connects your business with verified crew members who are actively looking for safe, reliable places to spend their time and money while ashore.

By offering a simple discount, you:

  • Attract high-quality, respectful customers
  • Increase foot traffic and repeat visits
  • Support the mental wellbeing of people working in one of the toughest industries in the world
It costs nothing to be listed on CrewRenew.

Setting Up Your Discount

You can create and manage your discount directly from your Merchant Dashboard.

A good discount:

  • Is simple and easy for staff to understand
  • Has a short, clear description
  • Is something your team can consistently honour
Examples
  • 10% off food & drink for crew
  • Free coffee with any breakfast for CrewRenew members
  • 15% off repairs for verified crew
You can turn your discount on or off at any time from your dashboard.

How Crew Redeem Your Discount

CrewRenew members use their CrewCard to show they are eligible for your offer.

  1. The crew member shows their CrewRenew CrewCard
  2. Your staff confirm the card is valid
  3. The discount is applied
This keeps things simple, quick, and easy for your team.

What Crew Members See

Crew members using CrewRenew can see:

  • Your business name
  • Your discount description
  • Any terms or conditions you’ve added

Only verified crew members can access these offers. This helps ensure:

  • A trusted customer base
  • No confusion for staff
  • Offers are used only by eligible crew

Best Practices

  • Keep your discount realistic and sustainable
  • Make sure staff know about CrewRenew
  • Remind staff to ask to see a CrewCard
  • Keep your business details accurate and up to date

Why Merchants Join CrewRenew

  • A targeted audience with disposable income
  • Repeat customers and loyalty
  • Positive brand association with wellbeing and care
  • Zero cost to join or remain listed
  • Visibility across a growing international network

CrewRenew is designed for long-term partnerships, not one-off promotions.

Need Help?

If you need help setting up your account, changing your discount, or have any questions, we’re here for you.

Contact
Alex (Co-Founder) — alex@crewrenew.com
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